Again to the Revolution of Telepresence

One cannot over emphasize the impact telepresence is and will continue to have on organizational and individual capabilities for numerous reasons but particularly this. The result will be continued increasing applications of revolutionizing methods of global orchestration at even greater speeds. Translation: more rapid change than ever before.

The recent NYT news article on the wider application of tools that deliver unparalleled interaction with global participants via high definition video, Voip, and document and application sharing reflects how these are quickly becoming more widely adopted. Continued advancements in bandwidth availability and evolving technologies, like Videyo's, are going to make access to these tools available for individuals and organizations at increasingly lower costs. Those who embrace these methods of interaction will be able to reach markets, obtain services, build relationships and source and distribute products and solutions in ways which were unthinkable only a few years ago.

Long the purview of multi-national organizations with deep pockets, the spread of these solutions to the mainstream will profoundly affect the business, non-profits, NGO's and individuals world wide while providing the opportunity to improve or save lives through the delivery of medical treatments, reduction in the degree of business travel that impacts families adversely and the conservation of valuable global resources. Take a peak at this Polycom demonstration of the profound implications these revolutionary technologies are having.


Transforming Organizations & Lencioni's Five Dysfunctions

In Lencioni's book on the five dysfunctions of organizations, several critical and relevant points pertaining to the realities of revolutionary change for a company by adoption of his principals of leadership are missing. Therefore, by failing to keep these important points in mind, even the best intended leaders trying to accelerate competitive effectiveness via application of Lencioni's disciplines will fail to achieve positive outcomes.

The first missed point is the need for leaders and managers to have relevant specific abilities (relevant talent) and the second is that an alignment of the values among managers and ownership surrounding the five dysfunctions and how they can be overcome must exist. The author overly simplifies the solutions he proposes by leaving these critical and common challenges out of his analysis. It is sad but true that most organizations cannot navigate  change well because they do not have the right people talent and  their ownership or stakeholders do not have the proper view of what it takes to succeed in the new world of competition.

On the first missing point, without exceptional talent and skill among the team, functionality will rarely be achieved. Start with people first, as Collins established in his perennial work "Good to Great." The world has become increasingly complex and the skill sets required of managers and leaders for an organization to achieve greatness are becoming more unique and difficult to find. In order for a team to be successful its team members must have a rare set of  competencies to deal with a global world. Without these talents, it does not matter how much trust a business instills in its team at a given time because attention to results will lead to attempts to hold people accountable for outcomes they cannot achieve - no matter how functional the group. Soon any temporary functionality will be undermined by failures that point to members' ineptitudes at execution or even vision because the world is changing faster than the team or important team members can comprehend: many team members are just not capable of it.

When assessing the matter of having relevant talent, one must understand that it is largely a function of the nature of the industry the organization operates in. It is why many organizations go "outside" their industries at some point when cataclysmic change ensues. Industries that have been more effected by the revolution, for example global retail clothing production which has been greatly impacted over the past decade by significant upheavals, possess a large number of individuals more experienced in rapid change and the deployment of proven cutting edge methods required of the new economy. Creating and utilizing network orchestration is but one example of what I would term as a cutting edge method and demonstrates a specific ability of "relevant talent". However, in industries that have to date avoided as significant an evolution, stakeholders, leaders and managers still remain whom are largely unscathed by the impact of changes in technologies, production methods, and many other pervasive new modes of competing. Many of these businesses leaders cannot even fathom the impact that awaits them. They are among the remaining dinosaurs waiting for their demise. Thus, there is not the degree of talent relevant to success in the new economy in these industries and until similar upheaval descends upon these businesses over time to punish those who have not been sharpening their swords, the depth of people available to navigate the challenges will be shallow. It is a cycle that has impacted many an industry over the past several decades.

The second challenge for leaders that was not addressed by Lencioni deals with the fundamental matter of stakeholder control and the realistic role of leaders to manage expectations of owners amid markets that are rapidly and unpredictably changing. The ultimate impact of this dynamic is that stakeholders behaviors do not align in many instances with the behaviors required to overcome the five dysfunctions themselves. Near term performance is not the appropriate measure when embracing the five dysfunctions, particularly when considering the first item above. Consider this: the average life cycle of an S&P 500 company today is less than 15 years. CEO's are routinely hired to address complex challenges as are other senior managers, only to be terminated within short order. In reality ownership, particularly among businesses that have experienced some modicum of success in legacy industries, often has unrealistic expectations based on past success and do not understand the relevant risks they truly face, at least not until they start losing significant market share, corresponding value and the results affect their pocketbook - often at that point its too late.

Past success is a stakeholders worse enemy and ultimately a leader cannot engage in behavior that builds trust organizationally when majority stakeholders give lip service to the long view while firing managers and leaders who do not deliver in the short term or pay their outdated strategies homage. It is the pervasive doom loop mentality which sits at the feet of many a shareholder and it is inherently contrary to building trust because the implication is that ownership knows better, despite their often being largely uninvolved and basing their thinking on long expired paradigms.  It is the nature of humans to recall the glory days and conclude that challenges being experienced financially are the result of failure to do what was done before, a common misconception, leading to short cited conclusions and reactions. Recall that now days long past can be but a year ago. These businesses and their shareholders are grist for the revolutionary mill. Risking wealth or often times ego is just not worth it for them. However in the new world it is an opportunity for those who know better and this dynamic of the founder, owner or group of stakeholders separate and apart from the leader striving to advance a business organizationally is not effectively addressed in the book despite the ubiquity of the dynamic in many companies.

In conclusion, the five dysfunctions and the behaviors required to overcome them, while well developed in their conceptualization and valuable in their consideration, are an unrealistic methodology to apply without first more openly acknowledging that having the proper and relevant talent (think Collins Good to Great - People first) and second with ownership and stakeholders willing to be as trusting and aligned with Lencioni's principals along with the leadership they engage to enact it.

 

 

How to Transform Your Organization to Succeed During the Revolution

Businesses in every industry have always had to adapt to stay competitive. But the need to transform is even greater in today's global market, where success is realized by the swiftest and most agile of competitors. However, many companies are asleep at the wheel and they better wake up soon before the revolution comes knocking at their door. How can you prepare? Read the following thoughts to help you identify the necessary initial steps.

Transforming companies is a high-level and broad strategic concept. As they say, the "devil is in the details". The globally competitive arena has little room for laggards. Enterprises in every industry are trying to align and integrate processes and technology with business strategy to foster expansion into new markets, and more quickly deliver the products and services customers demand. In this climate of uncertainty and risk, companies are also seeking to optimize operations to achieve these goals at lower costs. Those businesses able to harness their assets toward these ends will advance at a pace and with an agility that will leave their competitors well behind and those organizations that do not embrace this reality are lacking in true strategic vision reflective of the reality that the revolution has unleashed on us all.

Getting there from where you are as a business is requires insights uncommon among many company leaders and management, but it also requires planning, precision, and the patience to shape organizational culture to new business models and new ways of working (can I stress patience and uncommon insights). Another saying has it, after all, that the journey of 1,000 miles begins with the first step. That step is sure to differ depending on the particular industry and organization, and how the organization currently manages the integration of technology and business strategy to support its road map. Some businesses will focus primarily on upgrading ERP systems to streamline processes or overcome the complexities of their application and IT environments via service oriented architectures. Others will concentrate initially on driving greater productivity and ROI from data center infrastructures. Still others will aim, first and foremost, to improve the flow of information to reduce lead times in the supply chain. Some will not see these examples as integral pieces of the solutions at all.

The optimization of business processes lies behind many of the efforts organizations will undertake on their way to business transformation. Yet in so many companies, understanding of processes is fragmented by department, and integration is stymied by "silo'd" IT infrastructures, making it difficult to improve on current practices—and blocking efforts to realize the full potential of business transformation.

Surely that goes a good way toward explaining why a growing number of organizations are turning to business process outsourcing providers that can leverage deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help them transform their highest-value business processes and improve their business performance. Leading BPO analyst firm NelsonHall reported in June that the BPO market is forecast to reach $450 billion by 2012. "Underlying strength in the BPO market is being amplified by the current economic slowdown, placing pressure on organizations across all sectors to review their efficiency in mature markets," the firm notes.

Read more about business transformation here

How Web Tools Can Help Connect Companies With Customers

Web Strategy by Jeremiah Owyang is an excellent site with pertinent information on the new age of relating to customers via the web. Jeremiah is a Senior Research Analyst for Forrester Research specializing in social computing. His content deserves a look given its thoughtful relevance to the revolution.


The Widget - Revolutionary Distribution of Content

For those who do not know, a widget is a snippet of code and can be anything that can be embedded within a page of HTML, i.e. a web page. A widget adds some content to that page that is not static. Generally widgets are third party originated, though they can be home made. Widgets are also known as modules, and plug-ins.Applications can be integrated within a third party website by the placement of a small snippet of code. The code brings in ‘live’ content – advertisements, links, images – from a third party site without the web site owner having to update.

End users can utilize Web Widgets to enhance a number of web-based hosts, or drop targets. Categories of drop targets include social networks, blogs, wikis and personal homepages. Although end users primarily use Web Widgets to enhance their personal web experiences, or the web experiences of visitors to their personal sites, corporations can potentially use Web Widgets to improve their web sites using syndicated content and functionality from third party providers.

The use of web widgets has been increasingly proposed as a marketing channel that could replace the less effective targeted banner ads and take advantage of the viral distribution in social networks. This usage has been criticized as ineffective [1] on the basis that users of a social space are not mainly in a mindset receptive to information exposition but one of content creation..


With Widget Box I was able to create several widgets. One of them if from content on a very excellent site Web Strategy by Jeremiah. I also used Widget Box to create a widget from my RSS feed for inclusion on other sites as well.