IHRSA Institute 2014 - Looking Forward To Teaching Social Media And Digital Strategies

Ok, so you know I love Gary Vaynerchuk . What makes me a big fan of Gary is that what he says gets to the heart of the matter and in this case that matter is how businesses, including health clubs, are marketing in 2014. By the way if you missed him at IHRSA this year I'm sorry because he was great. Another big reason I love Gary is this video he made for me - please watch it ;) and that's another story in and of itself.

The bottom line is many businesses, and health clubs, are marketing like its 2005. That's why I am excited to be teaching a class at the IHRSA Institute this year in Chapel Hill, NC on August 7, 2014. I'll get to share specifics as to how health clubs can use social media and digital strategies effectively.

Marketing is confusing to may business people today because marketing is changing. Heck its confusing to experts and whole industries. The whole idea of marketing is being redefined by an increasingly knowledgeable and connected consumer. As my colleague Denise Lee Yohn says, "Marketing Is Customer Experience". It used to be you could publish and push a story or a message, promote it and sell your service or product around it and that was marketing. Now the "Moments of Truth" are a continual process and cycle that involves much more than just the initial message and buy in. You see increasingly brands are suffering from a gap between what the brand is promising and what is being delivered. This reflects misguided efforts to push a message while failing to deliver what is necessary to delight the customer. The problem exists across all industries and health clubs are no exception.

Brian Solis's book What's The Future Of Business , explores the challenges of competing in the marketplace today and identifies the customer's brand journey and the new way companies have to consider today's dynamics to be successful. You see to be successful we have to think like its 2015 not 2005 .

 

Gary Vaynerchuk's book , Jab Jab Jab Right Hook , further details how we need to tell stories in a world where there is an increasing competition for consumer's attention.

 

I'll address these and many other sources and subjects at the 2014 IHRSA Institute next month and I am so looking forward to it. Hopefully you can be there for a fresh view on how your organization can adopt social media and digital strategies effectively.Thanks to the professionals at IHRSA for their kind invitation to attend.

About Bryan

Bryan O’Rourke is a thought leader on technology, health club, consumer and wellness trends. He has been quoted in global periodicals like the Wall Street Journal, New York Times, Inc. Magazine, and has been published in journals around the world on his views of how technology will create the dawn of a new era of opportunity for the health club and fitness industries. In addition to being an industry expert, Bryan is a technologist, financier, shareholder and executive in several fitness companies. He has spoken on a range of business and trend topics on four continents. As a contract executive and advisor, Bryan wears many hats, including working for Fitmarc, which delivers Les Mills programs to over 800 facilities in the US. He advises successful global brands, serves as a member of the GGFA Think Tank, on ACE's Industry Advisory Panel and is CEO of the Fitness Industry Technology Council. To join FIT-C visit www.fit-c.org . To learn more contact Bryan here today .

The 2011 Club Industry Show In Chicago - A Few Highlights

A lot went on at Club industry this year. Perhaps you read my prior post regarding the roundtable conducted by Michael Scott Scudder on what is happening in the fitness industry, if not check it out here. There were other interesting developments at the show so I thought I'd share a few highlights.

First, kudos to my friend and colleague David Wright for his MYZONE concept. MYZONE is a unique solution that I think a lot of club owners should check out. When I talk about the health club business needing to deliver member service both inside and outside the four walls and on a 24/7 basis, solutions like MYZONE represent what I am referring to. I was also glad to see Mike Leveque, who I was able to work with at Star Trac, involved with this company. Learn more about MYZONE here.

Second, it is always a delight to see someone you respect so much at a show like Club Industry and that certainly applies to my colleague Denise Lee Yohn. I follow her writing and views closely. Marketing and branding are changing for a lot of reasons, therefore I enjoyed seeing her presentation on how customer experience is marketing. Check out Denise's videos here to learn more. Operationalizing brands is an important concept more health clubs need to understand and embrace.

Third, Cary Wing's presentation on physician referral programs was a great one (to learn more visit Cary's web site ). Medically integrated fitness centers are an important and interesting trend and so are physician referrals . I also really enjoyed spending time with Star Trac owner Michael Bruno. Star Trac's turnaround is certainly underway and a slew of new customers and new products is moving that company forward ! We had a great dinner and I loved spending time with Michael, my friend Sal Pellegrino and others from the Star Trac team. Many thanks to all of you, including my partner and friend Robert Dyer, for making this years Club Industry a great one.

So tell me Bryan O'Rourke, were you able to attend Club Industry this year ? What do you think about it being relocated to Las Vegas in 2012 ? What things did you discover at Club Industry this year ? I look forward to hearing from you !

About the author Bryan O’Rourke:

Bryan O’Rourke is a health club industry expert, technologist, financier, shareholder and executive in several fitness and health club business service companies. He is also a partner in The Health Club For Women and Chairman of the Medical Fitness Association’s Education Committee. To learn more contact Bryan here today .