Its funny, with all of the existing and emerging tools, the biggest challenge facing businesses is not technology, its people. To get folks to work together well takes a lot of ingredients. Unfortunately in many instances "leadership" is not helping. The issues at the top burden and stiffle the organization and inhibit the potential that readily exists but is unrealized because of the lack of awareness at the top. I have seen it over and over again in many businesses which I have consulted with and participated in.
Daniel Goldman shares some interesting instights on Emotional Intelligence pertaining to leadership. This Harvard Business Review clip, part of an excellent series, is worth a look to learn more about how organizational achievement in the LONG RUN is largely influenced by the emotional intelligence of its leadership.