Twitter is a great tool and resource for some travelers who use it for everything from checking itineraries to ordering a meal. Interestingly some 60% of people who purchase travel online are social media users and more and more savy travel companies are proactively offering customer support for travel matters via twitter. JetBlue serves as an excellent example of how to do Twitter well.
SmartMoney reporter Kristen Bellstrom talks about creative ways travelers and companies are using it to connect. Watch !