Things are really changing and the pace of change is only going to accelerate. In order for organizaitons to meet this change they must rethink the way they function. Technology continues to shift power to the consumer and the adoption of tablets, mobile, and social networks have resulted in new variables around customer experience via digital channels. Businesses can not simply reengineer their current processes and methods; they must embrace things in totally new ways.
The recent video content around salesforce.com glimpses into a future where business is increasingly social. As a result how technology is adopted is essential for success. A large number of progressive business leaders contribute to this video and I recommend it highly for being thought provoking. You see the world is changing and the way we service and engage our customers has to change along with it.
How do you view changes in your organization ? Is your technology platform at the center of your future ? Is profound organizational change central to your future ? It better be. I'd love to hear what you think. Thanks for visiting.
About the author:
Bryan O’Rourke is a health club industry expert, technologist, financier, shareholder and executive in several fitness companies. He works for Fitmarc, which delivers Les Mills programs to over 700 facilities in the US. He advises successful global brands, serves as a member of the GGFA Think Tank and serves as CEO of the Fitness Industry Technology Council. To learn more contact Bryan here today .