Ok, so you know I love Gary Vaynerchuk . What makes me a big fan of Gary is that what he says gets to the heart of the matter and in this case that matter is how businesses, including health clubs, are marketing in 2014. By the way if you missed him at IHRSA this year I'm sorry because he was great. Another big reason I love Gary is this video he made for me - please watch it ;) and that's another story in and of itself.
The bottom line is many businesses, and health clubs, are marketing like its 2005. That's why I am excited to be teaching a class at the IHRSA Institute this year in Chapel Hill, NC on August 7, 2014. I'll get to share specifics as to how health clubs can use social media and digital strategies effectively.
Marketing is confusing to may business people today because marketing is changing. Heck its confusing to experts and whole industries. The whole idea of marketing is being redefined by an increasingly knowledgeable and connected consumer. As my colleague Denise Lee Yohn says, "Marketing Is Customer Experience". It used to be you could publish and push a story or a message, promote it and sell your service or product around it and that was marketing. Now the "Moments of Truth" are a continual process and cycle that involves much more than just the initial message and buy in. You see increasingly brands are suffering from a gap between what the brand is promising and what is being delivered. This reflects misguided efforts to push a message while failing to deliver what is necessary to delight the customer. The problem exists across all industries and health clubs are no exception.
Brian Solis's book What's The Future Of Business , explores the challenges of competing in the marketplace today and identifies the customer's brand journey and the new way companies have to consider today's dynamics to be successful. You see to be successful we have to think like its 2015 not 2005 .
Gary Vaynerchuk's book , Jab Jab Jab Right Hook , further details how we need to tell stories in a world where there is an increasing competition for consumer's attention.
I'll address these and many other sources and subjects at the 2014 IHRSA Institute next month and I am so looking forward to it. Hopefully you can be there for a fresh view on how your organization can adopt social media and digital strategies effectively.Thanks to the professionals at IHRSA for their kind invitation to attend.
Bryan O’Rourke is a thought leader on technology, health club, consumer and wellness trends. He has been quoted in global periodicals like the Wall Street Journal, New York Times, Inc. Magazine, and has been published in journals around the world on his views of how technology will create the dawn of a new era of opportunity for the health club and fitness industries. In addition to being an industry expert, Bryan is a technologist, financier, shareholder and executive in several fitness companies. He has spoken on a range of business and trend topics on four continents. As a contract executive and advisor, Bryan wears many hats, including working for Fitmarc, which delivers Les Mills programs to over 800 facilities in the US. He advises successful global brands, serves as a member of the GGFA Think Tank, on ACE's Industry Advisory Panel and is CEO of the Fitness Industry Technology Council. To join FIT-C visit www.fit-c.org . To learn more contact Bryan here today .